Sales Policy, Returns, and Purchase Terms

RESPONSIBLE PARTY

V. INICIATIVAS, S.L. (hereinafter, “V. INICIATIVAS”)
C/ de la Infanta Mercedes, 90, PB (Madrid 28020)

GENERAL TERMS AND CONDITIONS – ONLINE STORE

1. PURPOSE

1.1. V. INICIATIVAS S.L. (hereinafter “VI”), with Tax ID No. B-83318311, registered in the Madrid Commercial Registry under sheet M-303350, volume 17659, folio 33, section 8, entry 1, and with its registered office at C/ Infanta Mercedes 90, PB, 28020 – Madrid, provides the Client with language teaching services displayed on its websites (hereinafter “the Service”) under the conditions specified for each product.

1.2. The Service is provided to the Client as the end recipient or user, strictly prohibiting resale, commercialization, or transfer of this Agreement.

 

2. SERVICE CHARACTERISTICS

2.1. The Service consists of access to educational content for language learning, class attendance, or participation in residential programs of varying durations. The Service is provided upon prior payment by the user, in accordance with the applicable rates at the time of purchase. These rates may change based on seasonal offers launched throughout the year.

 

3. PRICING, BILLING, AND PAYMENT

Single Payment Option:

3.1. The Client must pay the corresponding prices for the Service in accordance with the rates, specific conditions, offers, or promotions in effect at the time of subscription, based on the chosen payment option. Commercial terms will always be available on the company’s websites.

3.2. Payments will be made through the payment method selected by the Client from the available options on the website.

 

4. RIGHT OF WITHDRAWAL

4.1. In accordance with applicable regulations, the Client has the right to withdraw from the contract with VI within 14 calendar days from the date of purchase.

 

5. TEMPORARY SUSPENSION OF SERVICE

Installment Payment Option:

5.1. VI reserves the right to temporarily suspend the Service if the Client fails to make full or partial payment.

5.2. VI will restore the Service upon confirmation of the Client’s payment of any outstanding amounts.

5.3. VI may permanently suspend or deactivate the Client’s Service in cases of fraud, risk of fraud, unlawful use, or breach of contract by the Client.

5.4. VI may temporarily deactivate the Service if the required personal data is not received or is found to be false. In such cases, VI will notify the Client, stating that the service will be permanently deactivated if the required data is not provided within five (5) days from the notification date.

 

6. DURATION AND TERMINATION

6.1. Course duration is predetermined and communicated to the Client via prior information and public details available on the Pueblo Inglés and Pueblo Español websites.

6.2. The contract may be terminated under general contract termination conditions, particularly in the following cases:

    • By Client’s request: The Client may terminate the contract at any time by notifying VI at least one (1) month in advance. This request must be submitted via email, with identity verification.
    • By Client’s withdrawal: If the contract was made via phone or online, the Client has one (1) month from receiving the necessary elements of the Service to request cancellation. In this case, the Client must return any received items.
    • Due to serious contractual breach: Either party may terminate the contract in the event of a severe contractual violation.
    • Due to unlawful use: If the Client uses the Service in an illegal manner or contrary to good faith and commonly accepted practices.

6.3. Termination of the contract does not exempt the Client from outstanding obligations, including payment duties to VI.

 

7. CUSTOMER SERVICE AND CLAIMS

7.1. A Customer Service Department is available for Clients to submit inquiries, complaints, claims, or report any issues related to the Service.

7.2. Claims must be submitted within one (1) month of the Client becoming aware of the issue, either in writing to:
Customer Service, C/ Infanta Mercedes 90, PB, 28020 – Madrid, via email at direccioncomercial@puebloingles.com, or by calling 910889404.

7.3. Upon submitting a claim, the Client will receive a reference number.

7.4. VI will inform the Client of the resolution through the same method used to file the claim.

7.5. If the Client does not receive a satisfactory response within one (1) month, they may escalate the claim to Consumer Arbitration Boards or the State Secretariat for Telecommunications and the Information Society, in accordance with applicable regulations.

 

9. CONTRACT MODIFICATIONS

9.1. VI may amend the contract, notifying the Client at least one (1) month before changes take effect. If the Client does not accept the changes, they may cancel the contract without penalty. If the Client does not explicitly reject the changes or continues using the Service after the modifications take effect, it will be understood that they accept the changes. VI may notify the Client via SMS, specifying the effective date of the modification.

9.2. The Client must inform VI of any changes to their personal data as soon as they occur.

 

10. APPLICABLE LAW AND JURISDICTION

10.1. These General Terms and Conditions are governed by Spanish law.

10.2. In case of disputes regarding the application or interpretation of this Agreement, the parties submit to the jurisdiction of the competent courts and tribunals at any given time.

 

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